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Frequently Asked Questions
I’m having technical glitches. Who do I contact?
Contact Nicole Jones at 503-216-4571 or by e-mail.
Nicole can help you with
this and any other question you may have about Providence Information
Services.
Here are some quick answers to common glitches:
I don’t remember my Providence user name and/or password.
Call the Help Desk at 503-216-2800. Someone can help you 24/7/365.
I know my user name is correct but it still won't work
You may need to type "PHSOR\" in front of your user
name. For example: "PHSOR\gordons" rather than
simply "gordons".)
When I click on an intranet link, I get an error message.
To access an intranet link, you need to be on a computer within
the Providence network. You will not be able to view this
information from your home computer.
When I click on any link for more information, I get an error message.
This may happen if you are in an office that connects to Providence via
“Office Link” but you have your own network with independent internet
access. This is a common arrangement for larger practices located in
Providence Office Buildings. For further assistance, contact
Nicole Jones.
How do I get something published in
Pulse?
Send requests and materials to Bradley Bryan, M.D., via
e-mail at
Bradley Bryan@providence.org.
Below is some helpful information to keep in mind when submitting content. The e-news is
one page in length with hyperlinks to expanded content. We are limiting each issue to keep the information succinct and easy
to read. We will work with you to finalize your submission for publication in the Pulse. You will be given a final review before an issue goes out with your communication.
Pulse content submission guidelines:
Please provide a short brief (3-4 sentences) and your article's title with your supporting
link/pdf/Microsoft Word document for more information and send to
Bradley.Bryan@providence.org.
Please provide contact information so readers may contact you directly (contact name,
e-mail address or phone number).
Who edits the content for
Pulse and decides what gets published?
The president and Executive Committee of the PSVMC medical staff are the
sponsors of Pulse. They have ultimate oversight on what’s published in
Pulse and how the newsletter is used. The actual writing and production work is done on their behalf by lots of folks – members of the medical
staff office, Providence Marketing & Communications, Information
Services and others. Preliminary editorial policies have been developed and approved by the MEC to guide this work. Your suggestions are
welcome, please e-mail them to
Bradley Bryan,
M.D.
Who receives Pulse?
The distribution list is made up of physicians who have voluntarily
provided their e-mail address to the PSVMC medical staff office for
publication in the Professional Staff Directory, and PSVMC managers. Theoretically, anyone can ask to be placed on the distribution list, but they must have a Providence network
login and password
and/or be using a Providence terminal to access the associated Web pages.
Can I put a notice in
Pulse about my private practice?
Yes. Please send notices to psvmcpulse@providence.org. Space is limited to 50
words.
My e-mail address is wrong. How do I correct this?
Send the correct information to psvmcpulse@providence.org. We will update
your listing in the Professional Staff Directory on the Providence
intranet at the same time.
How do I unsubscribe to
Pulse?
Before canceling your subscription, you should be aware that Pulse is a key vehicle used to disseminate information to medical staff; it may contain important information applicable to you. If you choose to cancel your subscription, click on the eROI link located at the end of this publication and follow the prompts.
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